FAQ LIVE CASINO

1. Where is the Bet1128 Casino Live located?
2. Is the Casino opened to the public?
3. How do I know the games are fair?
4. If my connection fails am I kicked out of the game?
5. What happens if a Dealer makes a mistake?
6. Can I say anything in the chat window?
7. Can the dealers or pit bosses help me with questions about my account?

1. Where is the Bet1128 Casino Live located?
The games are broadcast from a TV studio in Latvia.

2. Is the Casino opened to the public?
No, it is not. The Casino is opened only to online players.

3. How do I know the games are fair?
All the games are played real time and dealers are present at each table. The results are video recorded and all the bets are placed and charged automatically. The same method is applied for the winnings. You have the opportunity to chat with the Dealer which is available to answer at any kind of concerns or questions. The cards will be shuffled on the table at your presence. All the devices used, including the wheels and the roulettes are developed by specified companies of the betting sector.
The software and technology used have been tested and licensed by Alderney Gambling Control Commission (AGCC).

4. If my connection fails am I kicked out of the game?
All the bets that have been placed will stand, and the game normally will continue. If you are playing at Blackjack and you are not able to reinstate the connection before your turn, your hand will be considered “stand” and the game normally will continue.

5. What happens if a Dealer makes a mistake?
The Dealers are professionally qualified in all the games we offered to our clients. They are even able to look on our database to minimize possible mistakes. Moreover we have one pit boss on two game tables. In the remote chance that a dealer makes a mistake, the pit boss will be called. If the game can be continued fairly it will do so. Otherwise the game will be cancelled and all bets will be returned.

6. Can I say anything in the chat window?
The chat window is there for you to communicate with the dealers and pit bosses. They are happy to chat and answer any questions that you may have. However they will not tolerate any abuse, harassment or bad language. Players who do this will have their chat privileges suspended.

7. Can the dealers or pit bosses help me with questions about my account?
No, the dealers or pit bosses have no access to your account, payment details or personal information. Any queries of this nature should be sent to our Customer Services team via message, phone or email. For more information please click on the “Contact Us” tab under “Help”.

GAMES PAYOUT

Baccarat

Roulette – Playing on Numbers (European)

Roulette – Playing on Chances (American)

Blackjack